We want every customer to be happy with their purchase. If for any reason you are not satisfied, we offer a fair refund and return policy under the following conditions:

Returns

• Products may only be returned if unopened, unused, and in their original sealed packaging.

• Returns must be requested within 14 days of delivery.

• To start a return, please contact us at [info@hemphub.store] with your order number.

Refunds

• Once we receive and inspect the returned product, we will notify you of approval or rejection.

• Approved refunds will be processed to your original payment method within 5–10 business days.

• Shipping costs are non-refundable, unless the return is due to an error on our part (e.g., incorrect or faulty item).

Non-Returnable Items

• Opened or used products cannot be returned for hygiene and safety reasons.

• Sale or clearance items are final and not eligible for refund.

Damaged or Faulty Items

If you receive a damaged or faulty product, please contact us immediately with photos. We will arrange a replacement or refund at no extra cost.

Late or Missing Refunds

If you haven’t received your refund after 10 business days, please contact your bank or card provider first. If the issue persists, contact us at [info@hemphub.store].